Technical support engineer

Описание вакансии

Hi there!

We, at Plumsail, are developing online services for automated business processes.

More than three thousand companies from 102 countries rely on our products. Among them are many Fortune 500 companies, as well as renowned educational, governmental, and non-profit institutions.

We are growing and would be happy to welcome a new technical support engineer!

About the job

Become the champion for our clients' success! As a Support Engineer, you'll be the key to unlocking the full potential of our products for their unique needs. Through in-depth understanding of their processes, product capabilities, and integrated systems, you'll be the trusted advisor guiding them toward smooth adoption and maximized value.

Our primary support channel is email, with phone calls and screen-sharing sessions available for very complex issues.

We're looking for

• Excellent written communication skills in English.
• Passion for helping others and a strong sense of empathy.
• A strong desire to learn and stay up to date on our products.
• Basic proficiency in JavaScript, HTML, CSS, Vue, and jQuery, with a willingness to learn and grow.
• Experience with SharePoint and Microsoft 365 for Business is a plus.

Each applicant is required to complete a test task as part of the application process. Upon successful hiring, you will be compensated for the time spent, equivalent to a full working day.

Why Plumsail

• We're a highly professional remote team.

• We love responsibility and don't do micro-management.

• You can work remotely or from our office in St. Petersburg.

• It won't be boring — your tasks are very different and challenging.

• We offer compelling benefits.

• Flexible schedule.

Bonuses

We allocate an annual stipend to each employee. You will be able to spend your stipend for:

• Self-education — take online or offline classes, participate in conferences, buy books, etc.

• Fitness — pay for your gym membership, yoga studio membership, or whatever activity you do to stay in shape. If it's not organized fitness, that's okay, too. You can use your stipend to pay for race registrations or even new outdoor running shoes.

• Coworking — pay for coworking space. Just make sure you're using a true coworking space that's meant solely for working, not a club or social space.

• Medical services — pay for any medical services. As it's said, a sound body makes a sound mind.

• Health insurance — pay for extra health insurance or if you need an advanced package, compensate a part of it with your bonuses.

• Wellness — pay for a service or experience that enhances your overall mental well-being. For some people that might mean a monthly massage. You could also use the stipend to book a service at a spa that is more relaxing to you than a massage like a pedicure or facial.

We offer remote workers a special bonus for improving their home office.